Frequently Asked Questions

What is Retro Ninja?

Retro Ninja is an independent UK business based in Leatherhead, Surrey, specialising in console repairs, refurbished gaming consoles, games, and retro-inspired artwork, clothing, and memorabilia.

Where are you based?

We are based in Leatherhead, Surrey, and currently provide our services throughout the UK.

How can I contact you?

The easiest way to get in touch is via the contact form or by email. We aim to respond to all enquiries as quickly as possible.

What consoles do you repair?

We repair a wide range of gaming consoles, including PlayStation, Xbox, Nintendo, and selected retro gaming systems. If you're unsure whether we can repair your console, simply get in touch.

How do I book a repair?

Contact us by email to discuss the issue with your console. We'll advise on the next steps and arrange for your console to be sent to us or dropped off by appointment.

Can I drop my console off in person?

Yes. Consoles can be dropped off in person by prior arrangement. Please contact us by email first to arrange a suitable date and time.

Can I send my console by post?

Absolutely. Customers from anywhere within the UK can safely send their console to us for repair.

Who pays for postage?

Customers are responsible for the cost of sending their console to us. Once the repair has been completed, Retro Ninja will securely package your console and cover the cost of return delivery.

How should I package my console?

Please ensure your console is securely packaged using a sturdy box and plenty of protective padding. We cannot accept responsibility for damage caused during transit due to inadequate packaging.

How much will my repair cost?

The prices listed on our website are guide prices. After inspecting your console, we'll provide a free repair quotation before any work is carried out.

Do you charge for diagnostics?

Yes. Our diagnostic service costs £25. If you choose to proceed with the repair, this fee is deducted from the final repair cost.

How long do repairs take?

Our standard turnaround time is approximately 7 days. If a repair is expected to take longer due to parts availability or the complexity of the fault, we'll keep you informed throughout the process.

What happens if my console can't be repaired?

If we determine that your console cannot be repaired, we'll explain the issue and discuss your options before returning the console.

Do I need to back up my data?

Yes. We strongly recommend backing up any saved games, accounts, and important data before sending your console for repair. While every effort is made to preserve data, we cannot guarantee that it will remain intact during the repair process.

Can you fit parts that I've purchased myself?

Yes. We can install customer-supplied parts where appropriate. Alternatively, we can source suitable replacement parts and include the cost within your repair quotation.

Do your repairs include a warranty?

Yes. All repair work carried out by Retro Ninja includes a 30-day warranty covering the workmanship and replacement parts fitted by us. The warranty does not cover accidental damage, liquid damage, misuse, or unrelated faults.

Are your refurbished consoles tested?

Yes. Every refurbished console is thoroughly cleaned, tested, and checked before being offered for sale to ensure it is fully functional.

Do refurbished consoles come with a warranty?

Yes. All refurbished consoles include a 30-day warranty for your peace of mind.

Can I return an item?

Yes. We offer a 30-day returns policy on eligible items. Please refer to our Returns & Refund Policy for full details.

Why do you sell through eBay and Etsy?

We use trusted marketplaces to offer secure purchasing, reliable payment processing, and customer protection while continuing to grow the Retro Ninja brand.

Can I buy directly from your website?

Currently, purchases are made through our official eBay and Etsy stores using the links provided on this website.

If you can't find the answer you're looking for, feel free to get in touch by email. We're always happy to help and will do our best to answer your enquiry as quickly as possible.